At xshapes we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns of unworn, unwashed, or defective merchandise within 14 days from when you received your order.
To initiate a return, follow the instructions of the included original packing slip and a note explaining the reason for the return. Once your return is received and inspected, we will process your refund or exchange.
Refunds will be issued to the original form of payment. Shipping and handling charges are non-refundable. We will process your refund as soon as possible after receiving your return. Please note that it may take additional time for the refund to be reflected on your account.
Returns & Exchanges
We will gladly exchange your item for a different size or color, subject to availability. Including making an exchange for your item to a different product. All exchanges are free and any item can be exchanged for any other available product on our website. As a customer at xshapes.eu you always have the right to return your item. We have a 14 day return right at our store. To get details regarding returns for sale items, please refer to the section titled "Final Sale Items." For exchanges, the same policy applies as for returns.
For returns, a shipping fee of SEK 79/NOK 99/DKK 99/€ 9.90 will be deducted from your final refund amount. Please note that the original shipping fee will not be refunded when you return your entire order. The products must be returned unworn, unwashed, in their original condition and with all tags attached. We will not accept any returns with items being damaged by make-up and deodorant.
- We reserve the right to refuse returns that show signs of wear or do not meet the above standards.
All exchanges and returns will be handled in the order in which they arrived at our warehouse. We are not responsible for lost returns and always recommend saving a return receipt.
Please be aware that invoices that has a due date before your return has been fully processed still needs to be paid in full in order to avoid additional fees. As soon as your return has been processed we’ll make a refund according to our return policy. If you wish to postpone the due date, please contact Svea ekonomi. Note that there will be a SEK 79/NOK 99/ DKK 99/€ 9.90 withdrawn from the refund, for the return shipping fee.
Due to health reasons, we do not accept any exchanges when it comes to food (dietary supplements).
Final Sale Items
Items marked as final sale are not eligible for return, only exchange.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact our customer service department at [email protected] as soon as possible after receiving your order, the latest within 30 days of receipt. We will arrange for a replacement or refund.
Return shipping costs are the responsibility of the customer, unless the item was received damaged or defective. Follow the instructions of the included original packing slip and a note explaining the reason for the return. Please note that the cost of the shipping will be deducted from the total refunded amount, unless you make an exchange that is free of charge.