Returns & Exchanges
Introduction
At xshapes we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns of unworn, unwashed, or defective merchandise within 14 days from when you received your order.
Return Process
To initiate a return, follow the instructions of the included original packing slip and a note explaining the reason for the return. Once your return is received and inspected, we will process your refund or exchange.
Refunds
Refunds will be issued to the original form of payment. Shipping and handling charges are non-refundable. We will process your refund as soon as possible after receiving your return. Please note that it may take additional time for the refund to be reflected on your account.
Returns & Exchanges
We will gladly exchange your item for a different size or color, subject to availability. Including making an exchange for your item to a different product. All exchanges are free and any item can be exchanged for any other available product on our website. As a customer at xshapes.se you always have the right to return your item. We have a 14 day return right at our store. For exchanges, the same policy applies as for returns.
For returns, a shipping fee of SEK 79/NOK 99/DKK 99/€ 9.90 will be deducted from your final refund amount. Please note that the original shipping fee will not be refunded when you return your entire order.
All exchanges and returns will be handled in the order in which they arrived at our warehouse. We are not responsible for lost returns and always recommend saving a return receipt.
Please be aware that invoices that has a due date before your return has been fully processed still needs to be paid in full in order to avoid additional fees. As soon as your return has been processed we’ll make a refund according to our return policy. If you wish to postpone the due date, please contact Svea ekonomi. Note that there will be a SEK 79/NOK 99/ DKK 99/€ 9.90 withdrawn from the refund, for the return shipping fee.
Supplements
Due to health reasons, we do not accept any exchanges when it comes to food (dietary supplements).
Final Sale Items
Items marked as final sale are not eligible for return, only exchange.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact our customer service department at [email protected] as soon as possible after receiving your order, the latest within 30 days of receipt. We will arrange for a replacement or refund.
Shipping
Return shipping costs are the responsibility of the customer, unless the item was received damaged or defective. Follow the instructions of the included original packing slip and a note explaining the reason for the return. Please note that the cost of the shipping will be deducted from the total refunded amount, unless you make an exchange that is free of charge.
Complaints
In case you discover something wrong with your item, it is critical that you contact our customer as soon as possible. Keep in mind that a complaint must be made within a reasonable time from when the damage is discovered, which according to the Swedish Consumer Purchase Act is within two months. The damage must be due to a manufacturing defect and not a wear and tear damage. According to the law, you as a customer have the right to complain for 3 years after you have received your item as long as the fault can be attributed to the seller as a manufacturing fault. If your complaint is approved, your product will be replaced with a new or equivalent product. We always want to make creative solutions to make sure our customers are as satisfied as possible.
How do I make a complaint on a product?
In the case you’d need to make a complaint on one of our products please contact our customer support team and they will help you. You’ll get in touch with them at: [email protected], please include the following information:
- The email that was used during the purchase
- Order number
- Full name of customer
- Name of product
- A photo that shows the fault on the product, and the full product.
We will get back to you as soon as possible.
Order not picked up
For all orders that aren’t picked up in time we reserve the right to charge you for return shipping, which currently is SEK 79/NOK 99/DKK 99/€ 9.90 per package.
Contact Us
If you have any questions or concerns about our return policy, please contact us at [email protected]